Shipping and Delivery

Delivery and shipping costs
Please note that all of our orders are being shipped from our warehouse in Poland with either of the following carriers: DHL, UPS or DPD. Which carrier we use depends entirely on your location.

 Below you can find your country and information on shipping. 

Country

Shipping method

Rates (€)

Free shipping above (€)

Austria

DHL Parcel Home Delivery (4 business days)

10

50

Belgium

DPD Home Delivery (4 business days)

9

50

Bulgaria

DPD Home Delivery (4 business days)

32

50

Croatia

DPD Home Delivery (4 business days)

32

50

Cyprus

UPS Worldwide Saver (4-6 business days)

50

50

Czech Republic

DPD Home Delivery (4 business days)

14

50

Denmark

DPD Home Delivery (4 business days)

7

50

Estonia

DPD Home Delivery (4 business days)

16

50

Finland

DPD Home Delivery (4 business days)

14

50

France

DPD Home Delivery (4 business days)

9

50

Germany

DHL Parcel Home Delivery (4 business days)

8

50

Greece

DPD Home Delivery (5 business days)

32

50

Hungary

DPD Home Delivery (4 business days)

23

50

Iceland

UPS Worldwide Saver (2-4 business days)

50

Ireland

DPD Home Delivery (4 business days)

18

50

Italy

DPD Home Delivery (4 business days)

11

50

Latvia

DPD Home Delivery (4 business days)

16

50

Lithuania

DPD Home Delivery (4 business days)

16

50

Luxembourg

DPD Home Delivery (4 business days)

12

50

Netherlands

DPD Home Delivery (4 business days)

9

50

Norway

UPS Home Delivery DDP (4-7 business days)

12

50

Poland

DPD Home Delivery (4 business days)

14

50

Portugal

DPD Home Delivery (4 business days)

17

50

Romania

DPD Home Delivery (4 business days)

32

50

Slovakia

DPD Home Delivery (4 business days)

20

50

Slovenia

DPD Home Delivery (4 business days)

20

50

Spain

DPD Home Delivery (4 business days)

11

50

Sweden

DPD Home Delivery (4 business days)

9

50

Switzerland

UPS Home Delivery DDP (3-4 business days)

15

50

United Arab Emirates

UPS Worldwide Saver (2-6 business days)

45

United Kingdom

UPS Home Delivery DDP (2 business days)

15

30


Notice regarding shipping to North America
We are currently not shipping orders to the USA or Canada. We will resume sales at a later date but we do not have a set timeframe at the moment.


Delivery & Cancellation
Once the order has been placed, Tiny Trees will send you an order confirmation, followed by a tracking e-mail once the package has been sent. Delay might occur on international shipping, if the package is held at customs.

Depending on the country, the shipping rates vary from 7-50 EUR. Please see country specific rates and couriers as stated above.

We cannot reroute packages or change the contents of your orders, once they have been shipped, so please ensure your shipping details, personal information, and selected items are accurate at the time of checkout.

Please make sure to choose whether you would like to receive your order directly to your house or via a local pick-up point. Be aware that for some countries/territories the option of having your parcel delivered to a pick-up point is not possible.

If your package has been delivered to a collection point, please make sure to collect it in time, before it is returned to our warehouse. If your package is returned to our warehouse, it cannot be re-sent and Tiny Trees will not cover the shipping costs. You will have to cover the shipping costs in such circumstances.

If you have any questions on the above information, please contact sales@tinytreesstore.com

 

Please note
Orders delivered to EU countries are following the rules of the VAT One Stop Shop scheme. 

When ordering goods for delivery outside of EU, VAT will not be collected. Depending on your order and country, you will be liable to pay local taxes and duties upon receiving your order, for which Tiny Tress cannot accept liability. The refusal to pay such fees will cause a full cancellation of the order. 

Transportation costs and custom clearance costs associated with a cancellation will be deducted from the total amount refunded to you. Import fees for orders received in United Kingdom, Norway and Switzerland will be covered by Tiny Trees.

We are not able to re-send an order from our warehouse. In these cases the order will be refunded, and you are welcome to place a new order at www.tinytreesstore.com